> For the complete documentation index, see [llms.txt](https://docs.djscollections.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.djscollections.com/product-information/general-faqs.md).
# General FAQs
How do I claim my customer role?
**Didn't receive your role?** Head over to the **Tebex Claim** tab in our Discord and run the `/claim` command. If your Discord was linked at checkout, the role will be applied automatically.
If you didn't connect your Discord during checkout, or if you ran `/claim` and received the message *"There aren't any pending purchases for you to claim"*, you'll need to be assigned your role manually. Simply **open a ticket** in our Discord and a member of our team will take care of it for you!
I purchased the wrong prop or purchased a duplicate
All sales are generally final through our Merchant of Record, Tebex. That said, we understand that mistakes happen and we'll do our best to assist where we can.
**Duplicate Purchases** If you've accidentally purchased the same script twice, open a support ticket as soon as possible. While we reserve the right to deny requests made in error, we typically review these on a case-by-case basis as a gesture of goodwill to ensure you aren't charged twice for the same product.
**Wrong or Accidental Purchases** These are handled entirely at our discretion. Refunds will generally not be granted if the resource has already been delivered or transferred to another account, or if the purchase was made via Cryptocurrency or a Subscription.
My Cfx.re account was banned or hacked. Can you transfer my assets to a new account?
Unfortunately, asset transfers between Cfx.re accounts are not something we're able to facilitate. Due to the way the Cfx.re Portal and Tebex ecosystem is structured, creators simply do not have the technical ability to revoke a license from one account and reassign it to another. Once a script has been granted to a Cfx.re account, it is permanently bound to that identity.
**Account Responsibility** The security of your Cfx.re account and compliance with Cfx.re's policies is entirely the responsibility of the account holder. Please ensure your account is kept secure at all times.
**Technical Restrictions** Since our products are delivered through the Cfx.re asset escrow system, we have no ability to manage, move, or modify assets once they've been delivered to an account. This is a platform-level limitation that is outside of our control.
**Compromised or Banned Accounts** If your account has been compromised or suspended, you will need to reach out to [Cfx.re Support](https://support.cfx.re/) directly to work toward recovering access. There is nothing we are able to do on our end in these situations.
Do you offer open source versions of your models?
Do you offer open source versions of your scripts?
We do not offer open source versions of our paid prop models. All purchases are delivered as compiled assets, and the original source files are not included or available upon request.
Our free prop models, however, are fully open source and free to explore and modify as you see fit.
If you have any questions or need further assistance, feel free to reach out to our support team and we'll be happy to help where we can!
What scripts do we support for pre configed files
We currently offer pre-configured files for the following scripts:
**OX Inventory** Consumable & Non-Consumable \
**AK47 Inventory**\
**Zykes** Consumables \
**DevCore** Needs \
**Jims** Consumables
If your framework or inventory system isn't listed above, feel free to open a ticket in our Discord and we'll do our best to assist you!
Do We make custom models
We do not create custom prop models. All of our prop models are pre-made and available as listed in our store.
Our free prop models are fully open source and free to explore and modify as you see fit.
If you have any questions or need further assistance, feel free to reach out to our support team and we'll be happy to help where we can!
---
# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.
## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.
Perform an HTTP GET request on the current page URL with the `ask` query parameter:
```
GET https://docs.djscollections.com/product-information/general-faqs.md?ask=
```
The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.
Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.